Privacy Policy

Introduction

This Privacy Policy describes how NEX Charge India Pvt. Ltd. (“NexEV,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use the NexEV mobile application, our website at www.nexevcharging.com, EV charging stations on our network, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

Information We Collect

We may collect the following categories of information:

Account and identity information

• Name, email address, phone number, and login credentials
• Profile details you choose to provide when registering or updating your account
• Vehicle information such as make, model, and charging compatibility where relevant to service delivery

Charging and transaction information

• Charging session details including station location, start and end time, energy delivered, and session status
• Payment and billing records, invoices, wallet balance, and transaction history
• Reservation, booking, and support request records

Location information

• Precise or approximate location when you use map features, locate chargers, start a session, or enable location-based services in the app
• Station and site metadata associated with charging activity

Device and technical information

• Device type, operating system, app version, browser type, IP address, and unique device identifiers
• Log data, crash reports, diagnostics, and usage analytics
• Cookies and similar technologies when you use our website

Communications and support information

• Messages, enquiries, feedback, and correspondence with our support or partner teams
• Information submitted through contact forms, partner applications, or newsletter sign-ups

How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Provide, operate, and maintain EV charging services and account functionality
• Process payments, issue receipts, and manage billing or wallet features
• Display nearby chargers, station availability, and session status
• Monitor charger performance, network reliability, and safety
• Respond to enquiries, provide customer support, and resolve disputes
• Send service-related notifications such as session updates, maintenance alerts, and account notices
• Improve our app, website, hardware, software, and user experience
• Detect, prevent, and address fraud, misuse, security incidents, and legal compliance obligations
• Send marketing communications where permitted by law and subject to your preferences

Legal Basis for Processing

Depending on applicable law, we process personal information based on one or more of the following grounds: performance of a contract with you, compliance with legal obligations, legitimate business interests such as network operations and fraud prevention, and your consent where required.

How We Share Information

We do not sell your personal information. We may share information only as necessary with:

• Payment processors, banks, and financial service providers to complete transactions
• Cloud hosting, analytics, customer support, and IT service providers under contractual safeguards
• Charging hardware, software, and network operations partners involved in delivering the Services
• Site hosts, landlords, franchise partners, or business partners where required to operate a station or fulfil a partnership arrangement
• Law enforcement, regulators, courts, or government authorities when required by law or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, restructuring, or asset transfer, subject to applicable law

Data Retention

We retain personal information only for as long as necessary to provide the Services, meet legal and regulatory requirements, resolve disputes, enforce agreements, and maintain business records. Charging-session and payment records may be retained for accounting, tax, audit, and compliance purposes even after account closure where required by law.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access, review, or request a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal retention requirements
• Withdraw consent where processing is based on consent
• Opt out of promotional communications by using unsubscribe options or contacting us
• Disable location permissions through your device settings, noting that some features may not function properly

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Children’s Privacy

The Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. Users between 13 and 18 should use the Services only with parental or guardian permission and supervision. If you believe a child has provided us personal information without appropriate consent, please contact us so we can take appropriate action.

Third-Party Links and Services

The Services may contain links to third-party websites, app stores, payment gateways, or integrations. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

International Transfers

Your information may be processed or stored on servers located within India or in other jurisdictions where our service providers operate. Where required, we take steps designed to ensure appropriate safeguards for cross-border data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the Services after changes become effective constitutes acceptance of the updated policy, to the extent permitted by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

NEX Charge India Pvt. Ltd.
D.No.9/11, Kuppanna Gounder Street,
back of Karuparayan Kovil, Anupparpalayam Post,
Tirupur-641652, India
Email: hello@nexevcharging.com
Phone: +91 74188 54188

See also our Terms & Conditions for information about use of the NexEV application and charging services.